At Shannonside, we aim to deliver the best possible service to our listeners.  We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009, the provisions of the Online Safety and Media Regulation Act 2022 ( the OSMR Act) and broadcasting codes published by Coimisiún na Meán.  We welcome all feedback, both negative and positive, from our listeners concerning any aspect of our service.

We are to have in place a Code of Practice for handling complaints from our listeners.  This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner.  It should be noted that the Code of Practice only relates to certain categories of complaints as detailed in the document “Shannonside Code of Practice-Complaints”.

All complaints must:

• be submitted by completing the relevant ‘Complaint Form’ for programmes or advertisements/commercial communications
• be made no later than 30 days after the date of the broadcast
• relate to a broadcast by Shannonside
• come within the relevant broadcasting codes and/or legislation
• include a short summary of what concerned you

Further information is available by downloading “Shannonside Code of Practice-Complaints” document below

Shannonside Complaint Forms:

• Shannonside-Code-of-Practice-Complaints
• Shannonside Advertising Communications Complaints Form
• Shannonside Programming Content Complaints Form

Coimisiún na Meán Codes of Practice:

(Currently linking to BAI website while Coimisiún na Meán website is under development)

BAI Code of Programme Standards https://www.bai.ie/en/download/128555/

BAI General Commercial Communications Code https://www.bai.ie/en/download/131870/

BAI Children’s Commercial Communications Code https://www.bai.ie/en/download/130364/

Complaint referrals:

Complaints may be referred to Coimisiún na Meán if the complainant is not satisfied with the response provided by the broadcaster or if no response is provided within the timeframe of 20 working days as set out in the Code of Practice for Complaints Handling.

Complainants should also be informed that they then have 14 days to refer their complaint to Coimisiún na Meán. Complainants can refer complaints to Coimisiún na Meán using the existing online portal at https://bai.service-now.com/complaints or they can contact [email protected] or (01) 6441 200 or write to: 2-5 Warrington Place, Dublin 02 XP29