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AIB chief admits bank 'got it wrong' over cashless plans

Jul 29, 2022 09:43 By Shannonside News
AIB chief admits bank 'got it wrong' over cashless plans
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The bank reversed it's plans to go cashless following public outcry.

AIB's Chief Executive is admitting the bank "got it wrong" when it said it was turning 70 of its 170 branches into cashless facilities.

The bank made the announcement last week, but then reversed its decision following public outcry around the country.

AIB says the plan will not be revisited and all existing branches will remain as they are.

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Colin Hunt says lessons have been learned:

''A large number of our customers continue to want ready access and immediate 24 hour access to cash. It is inevitable that banking services will be delivered in a very different way in 2030. But the lesson for me is we moved way too far, way too fast in this instance.''

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